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Many pages on this website, including but not limited to our terms of service, product descriptions, and FAQs, have been translated using machine translation. We make reasonable efforts to provide accurate translations. However, no automated translation is flawless. The official text for all documents on this website is English. While we have provided translated documents as a convenience for our users, you should be aware that these documents may contain discrepancies from the English version.Published on 29 Aug 2023Updated on 8 Oct 2025FAQ98How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 2 Feb 2026FAQ50How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 12 Feb 2026FAQ844Aave (LEND)
Details Total supply: 1,299,999,942 LEND Total circulation: 1,256,361,931 LEND (8/10/2020) Other Information Official website: https://aave.com/ Whitepaper:https://github.com/aave/aave-protocol/blob/master/docs/Aave_Protocol_Whitepaper_v1_0.pdf Disclaimer This document is compiled from the official whitepaper and relevant documents provided by the project team to provide investors an overview of the cryptocurrency. The information contained in this document is collected legally.Published on 11 Aug 2020Updated on 17 Nov 2025AnnouncementsHow do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature as well App: translate English to your spoken language Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enterPublished on 26 Aug 2025Updated on 16 Mar 2026FAQ43Disclaimer for P2P trading services
If there are discrepancies between the English version of this disclaimer, any user agreements, terms, communications and the translations of such disclaimer, any user agreements, terms and communications in any foreign language, the English version shall prevail.Published on 15 Sept 2023Updated on 17 Nov 2025Announcements26,936How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on 30 May 2025Updated on 5 Feb 2026FAQ10OKX CeFi Annual Report 2023 announcement terms and disclaimers
Where any discrepancy arises between the translated versions and the English version of these terms and disclaimers, the English version shall prevail.Published on 29 Dec 2023Updated on 17 Nov 2025Announcements1Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format. Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files. Upload clear photos showing all four corners of the document (front and back if applicable).Published on 5 Sept 2023Updated on 23 Feb 2026FAQ11,503How can I do spot trading with the Jupyter Notebook?
For more information on how to get details about a certain order, please read our dedicated guide.11.1 Using ordId 1 result = tradeAPI.get_order(instId="BTC-USDT", ordId="497819823594909696") 2 print(result)11.2 Using clOrdId 1 result = tradeAPI.get_order(instId="BTC-USDT", clOrdId="002") 2 print(result)12. How can I cancel an order? For more information on how to cancel an order, please read our dedicated guide.Published on 29 Sept 2023Updated on 10 Sept 2025FAQ542Pakistan Rupee Flash Sale Offer - 10% Discount
For more information, please visit www.okx.com © OKX Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.© 2025 OKX. All rights reserved.Published on 20 Oct 2025Updated on 20 Oct 2025AnnouncementsOKX P2P general trading guidelines
In the event of any discrepancy or inconsistency between the English version and translations of this P2P trading guide, the English version shall prevail. In the event of any dispute, our customer service decision is final and conclusive.Published on 28 Aug 2023Updated on 9 Feb 2026FAQ464P2P Campaign: Second Round of Featured Ad Spot Bidding
In case of discrepancies between translations and the English version, the English version prevails.Published on 12 Dec 2025Updated on 12 Dec 2025AnnouncementsOKX P2P MENAS: Invite a friend and earn a share of 5,300 USDT
Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.Published on 9 Dec 2024Updated on 17 Nov 2025Announcements